Privacy Policy – How 1eecom Keeps Your Personal Data Safe

1eecom Privacy Policy – Full Text

This Privacy Policy ("Policy") describes how 1eecom ("we," "us," or "the Platform") collects, processes, stores, and shares personal data about members and visitors ("you") of the 1eecom website at 1eecom.ws. This Policy should be read alongside our Terms and Conditions, which together form the full agreement governing your use of the platform.

By registering a 1eecom account, making a deposit, placing a bet, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described within it. If you do not agree, please do not use the 1eecom platform.

1eecom collects personal data in three ways: data you provide directly, data collected automatically, and data obtained from third parties. Each category is described below.

Data You Provide Directly

When you register an account at 1eecom, you provide personal data including your full legal name, date of birth, mobile number, email address, and preferred payment method details. You may also provide identity documents — such as a CNIC (Computerised National Identity Card) — when completing the age and identity verification process required before withdrawals above defined thresholds.

When you contact 1eecom customer support, we collect the content of your communications and any additional information you provide in order to assist with your query. This may include information about your account activity, payment methods, or betting history that you volunteer during a support interaction.

Data Collected Automatically

When you use the 1eecom platform, we automatically collect technical and usage data including your IP address, browser type and version, device type, operating system, session duration, pages visited, and betting activity logs. This data is collected through server logs, cookies, and analytics tools, and is used to maintain platform security, improve user experience, and detect fraudulent activity.

Data from Third Parties

1eecom may receive personal data from third parties in limited circumstances — for example, from payment processors such as Easypaisa, JazzCash, NayaPay, SadaPay, and partner banks when you make a deposit or withdrawal, and from identity verification service providers when we are required to confirm your identity under our licence conditions. We handle all such data with the same standard of care as data you provide to us directly.

1eecom uses personal data only for defined, legitimate purposes. We do not process your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which 1eecom uses personal data are:

• Account management: Creating, maintaining, and closing your 1eecom account — including processing deposits and withdrawals in PKR, settling bets, applying bonuses, and managing your betting limits;
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years, as required by our operating licence;
• Fraud prevention and platform security: Detecting and preventing money laundering, account fraud, duplicate accounts, bonus abuse, and any other activity that violates our Terms and Conditions or applicable law;
• Legal and regulatory compliance: Meeting our obligations under our gaming licence conditions, including maintaining accurate records and responding to lawful requests from regulatory or law enforcement authorities;
• Customer support: Handling your queries, complaints, and requests efficiently and accurately;
• Platform improvement: Analysing usage patterns to improve the 1eecom product, fix technical issues, and develop new features — using anonymised or aggregated data wherever possible;
• Marketing communications: Sending you information about 1eecom promotions, new features, and cricket and PSL betting offers — but only where you have given consent, and you can opt out at any time.

1eecom does not sell your personal data. We share it only in the limited circumstances described below, and only with parties that are contractually required to maintain appropriate security standards.

Payment Processors

To process your PKR deposits and withdrawals, 1eecom shares necessary financial data with payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners that handle IBFT and card transactions. These processors receive only the data required to process the specific transaction and are bound by their own regulatory security obligations.

Gaming Software Providers

The casino and poker products at 1eecom are powered by third-party licensed gaming software providers. These providers may process session data and game results in order to deliver the gaming experience. They are contractually prohibited from using your data for any purpose outside of providing the service to 1eecom.

Identity Verification Services

Where identity verification is required, 1eecom uses licensed third-party verification services that process identity documents on our behalf. These services are bound by strict data processing agreements and relevant data protection standards.

Regulatory and Law Enforcement Authorities

1eecom is legally required to share personal data with regulatory authorities or law enforcement agencies when lawfully directed to do so. This includes our licensing authority, anti-money laundering compliance bodies, and Pakistani or international law enforcement agencies where applicable. We share the minimum data necessary to comply with any such requirement.

1eecom uses cookies and similar tracking technologies to maintain platform functionality, analyse usage, and — where you have consented — to deliver relevant promotional content. A cookie is a small file stored on your device that allows the platform to remember certain information about your session.

You can manage your cookie preferences through your browser settings or through the cookie preferences panel in your 1eecom account. Please note that disabling essential cookies will affect your ability to use core platform features including logging in and placing bets.

1eecom takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your data from unauthorised access, loss, misuse, or disclosure.

• 256-bit SSL encryption on all data transmitted between your device and the 1eecom platform;
• Encrypted storage of sensitive personal data including payment details and identity documents at rest;
• Two-factor authentication (2FA) available to all members — strongly recommended for your account;
• Role-based access controls ensuring that 1eecom staff can only access the personal data required to perform their specific role;
• Regular third-party security audits conducted by independent cybersecurity specialists;
• Intrusion detection systems and 24/7 security monitoring of the platform infrastructure.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If a data breach occurs that is likely to result in a risk to your rights, 1eecom will notify affected members and relevant authorities as required by applicable law, without undue delay.

1eecom retains personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations. The general retention periods are as follows:

• Account data (name, contact details, preferences): retained for the duration of your active 1eecom account, plus 5 years after account closure;
• Transaction and betting records: retained for 7 years from the date of each transaction to comply with anti-money laundering regulations;
• Identity verification documents: retained for 5 years from the date of verification or account closure, whichever is later;
• Customer support records: retained for 3 years from the date of each support interaction;
• Technical and analytics data: retained in anonymised or aggregated form for platform improvement purposes without a fixed end date.

When the applicable retention period expires, 1eecom will securely delete or permanently anonymise the data so that it can no longer be linked to you as an individual.

1eecom respects your rights over your personal data. As a member, you have the following rights, which you can exercise by contacting us at support@1eecom.ws:

To exercise any of these rights, contact the 1eecom data team at support@1eecom.ws with the subject line "Privacy Request" and your registered email address or account number. We will respond within 30 days. Please note that some rights may be limited where 1eecom is required by law to retain or process certain data — for example, transaction records required for anti-money laundering compliance.

With your consent, 1eecom sends promotional communications about cricket betting offers, PSL match day bonuses, casino promotions, and platform updates. Marketing communications are sent via email and SMS to the contact details registered on your 1eecom account.

You can withdraw your marketing consent at any time by:

• Clicking the "unsubscribe" link in any 1eecom marketing email;
• Updating your communication preferences in your account settings;
• Contacting our support team at support@1eecom.ws.

Withdrawing marketing consent does not affect your ability to use any feature of the 1eecom platform. You will still receive essential service communications — such as account security alerts, withdrawal confirmations, and bet settlement notifications — regardless of your marketing preferences, as these are necessary for the operation of your account.

1eecom may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. Material changes — those that significantly affect how we collect or use your personal data — will be communicated to active members via email at least 7 days before taking effect.

The "Last Updated" date at the top of this page shows when the Policy was most recently revised. Continued use of the 1eecom platform after any update to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

For any questions about this Privacy Policy or our data practices, please contact the 1eecom data team at support@1eecom.ws. We are committed to resolving privacy queries promptly and transparently.